Features
Features
Features
Powerful AI-Powered Features, Built for Customer Service Teams
Stop managing tickets. Start exceeding expectations. Ada's AI customer support handles 83% of inquiries, elevating your team to their highest potential
+88,500 high-performing teams
at companies worldwide build with Sonius
Transform Customer Support with AI
Transform Customer Support with AI
Transform Customer Support with AI
That Understands Your Customers.
That Understands Your Customers.
That Understands Your Customers.
Deliver personalized, instant, and
Deliver personalized, instant, and
Deliver personalized, instant, and
scalable support across every channel
scalable support across every channel
scalable support across every channel
—without adding more agents
—without adding more agents
—without adding more agents
[03]
KEY FEATURES
Feature
Smart Conversational AI
Deliver human-like customer support, powered by advanced natural language processing.
Respond instantly, 24/7 across all channels
Understand and remember customer context
Customize tone and answers to fit your brand voice
Feature
Smart Conversational AI
Deliver human-like customer support, powered by advanced natural language processing.
Respond instantly, 24/7 across all channels
Understand and remember customer context
Customize tone and answers to fit your brand voice
Feature
Smart Conversational AI
Deliver human-like customer support, powered by advanced natural language processing.
Respond instantly, 24/7 across all channels
Understand and remember customer context
Customize tone and answers to fit your brand voice
Feature
Intent & Sentiment Detection
Go beyond keywords — understand what customers mean and how they feel.
Detect customer intent in real time
Identify emotional tone (angry, confused, satisfied, etc.)
Automatically prioritize urgent or sensitive requests
Feature
Intent & Sentiment Detection
Go beyond keywords — understand what customers mean and how they feel.
Detect customer intent in real time
Identify emotional tone (angry, confused, satisfied, etc.)
Automatically prioritize urgent or sensitive requests
Feature
Intent & Sentiment Detection
Go beyond keywords — understand what customers mean and how they feel.
Detect customer intent in real time
Identify emotional tone (angry, confused, satisfied, etc.)
Automatically prioritize urgent or sensitive requests
Feature
Analytics & Insights Dashboard
Track performance and customer trends with a data-driven dashboard.
Monitor key metrics like resolution time, automation rate, and CSAT. Monitor key metrics like resolution time, automation rate, and CSAT
Get AI-powered suggestions to improve support quality
Export data or integrate with your BI tools (like Tableau, Looker...)
Feature
Analytics & Insights Dashboard
Track performance and customer trends with a data-driven dashboard.
Monitor key metrics like resolution time, automation rate, and CSAT. Monitor key metrics like resolution time, automation rate, and CSAT
Get AI-powered suggestions to improve support quality
Export data or integrate with your BI tools (like Tableau, Looker...)
Feature
Analytics & Insights Dashboard
Track performance and customer trends with a data-driven dashboard.
Monitor key metrics like resolution time, automation rate, and CSAT. Monitor key metrics like resolution time, automation rate, and CSAT
Get AI-powered suggestions to improve support quality
Export data or integrate with your BI tools (like Tableau, Looker...)
A Scalable, Secure and Flexible AI Platform
Secure, scalable, and ready to power conversations across any platform.
A Scalable, Secure and Flexible AI Platform
Secure, scalable, and ready to power conversations across any platform.
A Scalable, Secure and Flexible AI Platform
Secure, scalable, and ready to power conversations across any platform.
Enterprise-grade security (SOC2, GDPR...)
Scalable for millions of users
Scalable for millions of users
Works across all support channels (Website, WhatsApp, App, ...)
Fair pricing No hidding fees.
$99
/per month
No credit card required
Unlimited team members
Career pages
Job pages and application forms
Customizable hiring pipeline
Customizable review system
Candidate messaging via email
Candidate notes and comments
Fair pricing No hidding fees.
$99
/per month
No credit card required
Unlimited team members
Career pages
Job pages and application forms
Customizable hiring pipeline
Customizable review system
Candidate messaging via email
Candidate notes and comments
Fair pricing No hidding fees.
$99
/per month
No credit card required
Unlimited team members
Career pages
Job pages and application forms
Customizable hiring pipeline
Customizable review system
Candidate messaging via email
Candidate notes and comments
Our platform uses advanced AI to automate customer support, respond to inquiries in real-time, and provide a seamless support experience across multiple channels.
and 1000+ Users
FAQs
Questions we’re glad you ask
Get answers to your questions and learn about our platform
FAQs
Questions we’re glad you ask
Get answers to your questions and learn about our platform
FAQs